Digitally Disconnected

1. Don’t Wait, Advocate

While schools across the country are doing everything they can to make sure that children have access to the technology and connectivity they need for remote learning, the unfortunate reality is that many families still lack adequate resources. If your family is among them, says author and MIT Assistant Professor of Digital Media Justin Reich, know that you’re not alone, and that there are steps you can take to advocate for what your children need. “Start with your school staff,” Reich recommends. “They’re often overwhelmed during this challenging time, but be polite and persistent. If you run into a dead end with your school system, consider reaching out to school libraries and youth organizations like The Boys and Girls Club or the YMCA to see what kind of support they might be able to offer.”

2. Scale Down

University of North Carolina at Greensboro Professor Dr. Wayne Journell agrees, pointing out that sometimes, despite their best efforts, teachers and administrators may not always know which students are struggling with connectivity issues. “Let teachers know if you have slow internet at home,” says Journell. “Sometimes detailed graphics and animations that look cute but have little relevance to the actual lessons being delivered can cause problems for students with unreliable internet. If teachers are aware, then they can scale down the ‘frilly’ stuff and still get the important content across.”

3. Stand Up For Yourself

While it’s important for parents to speak up on behalf of their children, RAND Senior Policy Researcher Julia Kaufman, PhD, highlights the importance of encouraging children to express their needs, as well. “If your child does not have access to technology at home and is falling behind, make sure your child’s teacher knows the obstacles they’re facing and ask what accommodations will make it easier for your child to do assignments offline,” says Rand. “At the same time, help your child feel comfortable expressing any technology concerns or confusion to their teachers, including cases where they have the technology but cannot use it well.”

4. Check Your Assumptions

One critical step that educators and policymakers can take in addressing the digital divide is to check their assumptions. They cannot – and should not – assume that students do or do not have access based solely on demographics such as family income level. “In addition, they cannot assume that providing access alone creates equity,” adds Dr. Beth Holland, a Partner at The Learning Accelerator (TLA) and Digital Equity Advisor to the Consortium of School Networking (CoSN). “This is a complex and nuanced challenge that needs both a technical and a human solution to ensure that students not only have access to sufficient high-speed internet and devices but also accessible systems and structures to support their learning.”

5. Survey And Modify

For teachers who are on the ground and in the classroom, checking your assumptions can be as simple as asking a few basic questions at the start of the term. “Survey students to determine the percentage of your population that doesn’t have home Internet access,” recommends former AAP President Dr. Colleen A. Kraft, MD, MBA, FAAP. “Once you know the divide, you can address it,” adding, “When planning 1:1 projects and choosing devices, for example, you can consider a device’s capacity for offline use. For those without wifi, a public library in the child’s neighborhood can also be an excellent resource.”

6. Vote For Change

That parents and teachers need to worry about the digital divide at all is a failure on the part of our elected leaders, says Bates College Associate Professor of Education Mara Casey Tieken. “Contact your elected officials—local, state, and federal—and complain,” she suggests. “Write letters, call their offices, attend their legislative sessions, and make your voice heard. Join with other families whose children are impacted by this divide to amplify your message, and use your vote to support lawmakers who understand the impacts of this divide, have a clear plan to address it, and are willing to take action.”

7. Make Broadband A Utility

Reich agrees, reminding those families who already have their needs met that they share in the responsibility to advocate for the less fortunate. “It’s our job as citizens to demand that we as a society give families and children the tools and resources that they need for remote learning now and in the future,” says Reich. “We need to advocate for a society where broadband is treated as a utility rather than a luxury good, and young people enrolled in schools and educational programs have access to computers for learning.”

8. Concrete Initiatives

Angela Siefer, Executive Director of the National Digital Inclusion Alliance, advocates four concrete initiatives. “Establish a permanent broadband benefit, increase access to affordable computers, digital literacy and technical support, improve broadband mapping (including residential cost data), and support local and state digital inclusion planning.” By implementing these changes, Siefer says, policymakers can start to mitigate the digital divide.

9. Use Tech For Good

There are many reasons to consider equitable solutions along a “digital continuum” rather than the “digital divide;” a binary description leaves less room for nuanced and customized interventions. It may be imperative to fortify existing institutions, implement new governance structures and promulgate policies to confront disparities regarding working families. antwuan wallace, Managing Director at National Innovation Service, suggests that legislators consider a Safety and Thriving framework to increase family efficacy to support children with protective factors against the “homework gap” by utilizing technology to train critical skills for executive functioning, including planning, working memory, and prioritization.

10. Level The Field

Emma Garcia of the Economic Policy Institute emphasizes that guided technology education will be of great value after the pandemic. She says, “it will need be instituted as part of a very broad agenda that uses well-designed diagnostic tests to know where children are and what they need (in terms of knowledge, socioemotional development, and wellbeing), ensures the right number of highly credentialed professionals to teach and support students, and offers an array of targeted investments that will address the adverse impacts of COVID-19 on children’s learning and development, especially for those who were most hit by the pandemic.”

11. Apply For Lifeline

Research also shows that the digital divide disproportionately affects Latino, Black, and Native American students, with the expensive price of internet access serving as one of the main obstacles to families in these communities. “Eligible parents can apply for the Lifeline Program, which is a federal program that can reduce their monthly phone and internet cost,” suggests Greenlining Institute fellow Gissela Moya. “Parents can also ask their child’s school to support them by providing hotspots and computer devices to ensure their child has the tools they need to succeed.”

12. Get Involved

Learning remotely can be difficult for kids, even if they have access to all the technological tools they need. Research shows that parental encouragement is also an important aspect of learning for children, notes London School of Economics professor and author Sonia Livingstone. “Perhaps sit with them, and gently explain what’s required or work it out together.” She adds that working together is a great way that parents with fewer economic or digital resources can support their children. “And if you don’t know much about computers, your child can probably teach you something too!”

13. No One Size Fits All

When it comes to encouraging your children, there’s no one-size-fits-all approach. “Reflect on the more nuanced ways your children learn and leverage accessible resources (digital and non-digital) to inspire their continued curiosity,” says University of Redlands Assistant Professor Nicol Howard. Leaning into your child’s strengths and interests will help them make the most of this challenging time.
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While the move to remote learning may seem like an insurmountable obstacle for families that can’t afford reliable internet or dedicated devices for their kids, there are a variety of ways that parents can help connect their children with the tools they need. For those privileged enough to already have access to the necessarily physical resources, it’s important to remember that emotional support is also an essential piece of the puzzle when it comes to children’s educational success, especially during days as challenging as these. Lastly, it falls on all of us to use our time, energy, and voices to work towards a more just world where the educational playing field is level and all children have the same opportunity to thrive and succeed, regardless of their social, racial, or financial background.

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The views and opinions that are expressed in this article belong to the experts to whom they are attributed, and do not necessarily reflect the opinions of Children and Screens: Institute of Digital Media and Child Development, or its staff.